You do not need clever. You need a stranger to understand what you do, believe you can do it, and know what to do next, in about five seconds. Here is the structure that does it, section by section.
1. The headline: outcome, not category
“Plumbing services in Sydney” is a category. “Hot water back on today” is an outcome. Write the result your best customer wanted, in their words, in under twelve words. (Only promise what you can honestly deliver; the Australian Consumer Law applies to headlines too.)
2. The one-line promise
One sentence under the headline that says who it is for and what makes you the safe choice: where you work, how long you have done it, what you will not do. Specific beats impressive. “Cronulla and the Shire since 2009” does more than “industry-leading”.
3. Proof, immediately
A real review with a real name, a photo of real work, a number that is true. Put it before the list of services, not after. People decide whether to keep reading right here.
4. What you do, in three to six lines
Each service gets one line: the thing, and the result. Link each one to a page that goes deeper. Resist listing everything; list what you want more of.
5. The ask
One primary action, repeated: call, book or get a quote. Make it a button, use the same words everywhere, and say what happens next (“we reply within one business day”). A second, softer option is fine; a third is noise.
6. Answer the objections
Three to five questions people ask before they call: how much, how long, do you come to me, what if I am not happy. Short answers. This section quietly does more selling than anything above it.
The mistakes that cost enquiries
- Starting with “Welcome to our website”. Nobody is here for the welcome.
- Stock photos of people in suits shaking hands. Everyone recognises them.
- Burying the phone number. On a phone it should be one tap from anywhere.
- Writing for yourself. Read every sentence as your most impatient customer.
- No proof near the top. A claim without evidence is just a claim.
A worked example
Headline: Hedges that look this good in person. Promise: Cronulla and the Sutherland Shire, since 2009. Quote from a photo, no call needed. Proof: a gallery of real jobs and one genuine review. Services: hedge trimming, shaping and removal, one line each. Ask: Get a quote, with photo upload. Objections: price, timing, mess, how far you travel.
That is the whole page. If you would rather someone wrote it with you, every Burvic website package includes the copy.