Support that answers.

Open a ticket and it lands with the developer who built your site. Growth plan clients get same-day responses, Care plan next business day; everyone gets a straight answer.

Open a ticket

You'll get a ticket number straight away and an email copy for your records.

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Track a ticket

Pop in your ticket number and the email you used, and we'll show the full thread.

Enter the BRV- number from your email.
Use the email you opened it with.

Response times

  • Site down: jump the queue, any client, any plan
  • Growth plan: same business day
  • Care plan: next business day
  • No plan: within two business days

Quick fixes while you wait.

A few things worth trying before the ticket lands with us.

The site looks broken after an update

Nine times out of ten it's your browser showing an old copy. Do a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or open the page in a private window. If it still looks wrong, open a ticket with a screenshot.

Form emails aren't arriving

Check the spam and promotions folders first, and search for the sender address. If they're genuinely missing, tell us in the ticket roughly when the last one arrived so we can trace it.

I can't log in to edit my site

Use the password reset on your editor login page first. If the reset email doesn't come through, we can reissue access, just quote your site address in the ticket.

The site seems slow right now

Try loading it from your phone on mobile data. If it's fast there, the issue is likely your local network. If it's slow everywhere, mark your ticket high priority and we'll investigate straight away.

Not a client yet?

If your current site needs more help than a ticket can give it, we should talk.

Start a project →