Fair questions, straight answers.
What people ask before, during and after working with us. If yours is not here, ask us directly on the contact page.
Cost & payment.
How much does a website cost?
Indicative from prices are on the pricing page: Launch, Growth and Platform packages, shown excluding and including GST. You get an exact price in a written quote before we start, and it does not move unless you approve a change in scope.
What do marketing services cost?
Each marketing line and each Presence bundle has an indicative from price on the pricing page. You get a fixed monthly fee in a written quote after a presence audit.
Do your prices include GST?
The pricing page shows each indicative price both excluding and including GST, in Australian dollars. Quotes and invoices show GST separately.
How does payment work?
You accept your written quote online in the client portal and we issue a deposit invoice; work starts when it is paid. The balance is invoiced at the milestones in your quote. Care plans and marketing retainers are billed monthly in advance.
What is not included?
Third-party costs you would own anyway: your domain name, paid plugins or apps you choose, platform fees, and ad spend. We flag each one before you commit to it.
Timing & ownership.
How long will my website take?
A Launch site typically takes 4 to 6 weeks and a Growth build 8 to 12 weeks. Platform projects are delivered in phases. The date is agreed in writing at kick-off.
What is the launch guarantee?
If we miss the launch date agreed in writing and the reason is ours, you get 10% of the project fee back. Delays caused by late content or approvals move the date instead. It applies on top of your rights under the Australian Consumer Law.
Do I own the website?
Yes. Code, content, design files and accounts are yours from the day the final invoice is paid. There is no release fee and nothing is held back.
Who owns my ad accounts, social profiles and email list?
You do, from day one. We are invited in with roles and you can remove us at any time.
Do you work with businesses outside Sydney?
Yes. Around half our clients are elsewhere in Australia. Everything from kick-off to training runs well over video calls.
Marketing & results.
Can you guarantee rankings, leads or followers?
No. Google and the social platforms decide rankings and reach, and anyone who guarantees them is guessing or gaming the system. We guarantee the work in your quote, done properly, and an honest report every month.
Do I need every service?
No. Most clients start with one line, often the website or their Google presence, and add others when the numbers say it is worth it.
Will you post anything without my approval?
No. Posts, campaigns and emails are approved by you before they go out, on a schedule agreed at kick-off.
Do you write or buy reviews?
Never. Fake, bought or incentivised reviews breach the Australian Consumer Law and platform rules. We help you ask every real customer, and we reply to every review.
After launch & support.
Can I update the site myself?
Yes. Every build comes with an editor you can use. If you would rather never touch it, care plans include content changes.
What happens after launch?
A care plan covers hosting, patching, backups, monitoring and support with set response times, plus a monthly report. Without a plan you can still open a ticket.
The site looks broken after an update
Usually your browser is showing an old copy. Do a hard refresh (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) or open the page in a private window. If it still looks wrong, open a ticket with a screenshot.
Form emails are not arriving
Check the spam and promotions folders and search for the sender address. If they are genuinely missing, tell us in a ticket roughly when the last one arrived so we can trace it.
Not sure where to start? Start with a free check.
Tell us your website and where you show up online. You get the technical basics straight away and a written note from a person within one business day. No card needed, and no marketing emails unless you ask for them.